“Help Chahiye?
We’re Here to Support You.”
Simple, clear, and honest customer care — with priority service for Metro Miles members.
“Help Chahiye?
We’re Here to Support You.”
Simple, clear, and honest customer care — with priority service for Metro Miles members.
Priority Support for
Metro Miles Members
Metro Miles members get superior and faster customer support.
When members message us on WhatsApp:
Their message jumps to the priority list
They get faster replies
They can check size and availability before visiting
They get updates and reminders about new collections
Their questions are answered more quickly during store hours
This priority service is one of the biggest benefits of Metro Miles.
When members message us on WhatsApp:
Their message jumps to the priority list
They get faster replies
They can check size and availability before visiting
They get updates and reminders about new collections
Their questions are answered more quickly during store hours
Priority Support for
Metro Miles Members
Metro Miles members get superior and faster customer support.
When members message us on WhatsApp:
Their message jumps to the priority list
They get faster replies
They can check size and availability before visiting
They get updates and reminders about new collections
Their questions are answered more quickly during store hours
This priority service is one of the biggest benefits of Metro Miles.
When members message us on WhatsApp:
Their message jumps to the priority list
They get faster replies
They can check size and availability before visiting
They get updates and reminders about new collections
Their questions are answered more quickly during store hours
Standard Support for Non-Members
WhatsApp Support
You can message us anytime. For standard queries, you will receive an automatic reply immediately.
For specific questions that require checking in-store, you may need to wait 24–48 hours.
No Phone Support
We do not offer phone support for non-members.
Our store stays extremely busy, and we prefer WhatsApp so that nothing gets missed.
Email Support
You can send your query to our customer care email ID:
support@metrofootwear.com
We will respond within 24–48 hours on working days.
Standard Support for Non-Members
WhatsApp Support
You can message us anytime. For standard queries, you will receive an automatic reply immediately.
For specific questions that require checking in-store, you may need to wait 24–48 hours.
No Phone Support
We do not offer phone support for non-members.
Our store stays extremely busy, and we prefer WhatsApp so that nothing gets missed.
Email Support
You can send your query to our customer care email ID:
support@metrofootwear.com
We will respond within 24–48 hours on working days.
What Issues We Can Help You With
Exchange Related Questions
2-day exchange, unused footwear, box + tags required.
Size & Fit Guidance
We can help you choose the right category for your foot type.
Category Direction
Where to find festive, school, senior-friendly, or daily wears.
Metro Miles Registration Help
Login, Points, Rewards, and benefits-related questions.
Store Information
Get full Address, timings, directions, and availability.
Product Information
You can share an item number, and we will check and reply.
What We Cannot Help With
No medical advice
We cannot advise on medical conditions like arthritis, heel pain, diabetic foot, etc.
No online stock visibility
We are an offline store; detailed stock info is shared only after you
send an item number.
No phone-based QA support
All support is through WhatsApp or
email only.
No urgent “instant” answers
Non-members may have to wait
24–48 hours.
Exchange & Store Policies
Exchange
We offer a 2-day exchange for unused original condition with box + tags.
No Returns
We do not accept returns under any circumstances.
No Color/Design Change
Unless unused and in original condition.
No Bargaining
We follow a fixed-price policy since 1962.
No Home Delivery
All purchases must be done in-store.
No Online Shopping
You can browse online but purchase only in-store.
